Blog Archives

The Year of C.E.O. Failures Explained — NYTimes.com

Posted on December 16, 2011 by Justin Yost

However, business schools seem to create an environment that rewards not making happy customers, not doing the ethical thing, not doing the thing that protects the environment down the road.

Tagged with: business, customer service, ethics, hardware, software, Technology
Posted in Business, Culture, Quick Posts, User Experience
Short Link: http://jty.me/u8dyEk

ZDNet – AVOS’ Delicious Disaster: Lessons from a Complete Failure

Posted on September 30, 2011 by Justin Yost

The second (maybe even third) great migration from Delicious is in effect only this time since exporting is broken, people are even more upset.

Tagged with: business, Communication, customer service, delicious, user experince
Posted in Business, Communication, Quick Posts, User Experience
Short Link: http://jty.me/o6lQry

Online Video News – Netflix’s DVD business: Does Qwikster have a future?

Posted on September 20, 2011 by Justin Yost

How long until Qwikster becomes just another forgotten piece of internet real estate?

Tagged with: business, Communication, customer service, netflix, Qwikster, user experience
Posted in Business, Communication, Quick Posts
Short Link: http://jty.me/rheoRP

Seth’s Blog – How should you treat your best customers?

Posted on February 7, 2011 by Justin Yost

I love the thought of flipping the idea of what a best customer means.

Tagged with: business, customer service, marketing, user experience
Posted in Marketing, Quick Posts
Short Link: http://jty.me/iayWRb

Seth’s Blog – Sadly stuck with the status quo

Posted on December 30, 2010 by Justin Yost

Easily the best way to improve customer facing aspects of a company is for top executives to have go through all of what you expect your customers to do.