Blog Archives

The Year of C.E.O. Failures Explained — NYTimes.com

How­ever, busi­ness schools seem to cre­ate an envi­ron­ment that rewards not mak­ing happy cus­tomers, not doing the eth­i­cal thing, not doing the thing that pro­tects the envi­ron­ment down the road.

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Posted in Business, Culture, Quick Posts, User Experience
Short Link: http://jty.me/u8dyEk

ZDNet – AVOS’ Delicious Disaster: Lessons from a Complete Failure

The sec­ond (maybe even third) great migra­tion from Deli­cious is in effect only this time since export­ing is bro­ken, peo­ple are even more upset.

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Posted in Business, Communication, Quick Posts, User Experience
Short Link: http://jty.me/o6lQry

Online Video News – Netflix’s DVD business: Does Qwikster have a future?

How long until Qwik­ster becomes just another for­got­ten piece of inter­net real estate?

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Posted in Business, Communication, Quick Posts
Short Link: http://jty.me/rheoRP

Seth’s Blog – How should you treat your best customers?

I love the thought of flip­ping the idea of what a best cus­tomer means.

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Posted in Marketing, Quick Posts
Short Link: http://jty.me/iayWRb

Seth’s Blog – Sadly stuck with the status quo

Eas­ily the best way to improve cus­tomer fac­ing aspects of a com­pany is for top exec­u­tives to have go through all of what you expect your cus­tomers to do.

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Posted in Design, Programming, Quick Posts, User Experience, Web Design
Short Link: http://jty.me/gRL3We

Dustin Curtis – The Clear War by Kevin Mattice

The designer is the final per­son who should be there fight­ing for clar­ity on behalf of the customer.

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Posted in Design, Economics
Short Link: https://www.yostivanich.com?p=1333